FAQ
Frequently Asked Questions
We are a professional manufacturer with our own design, production, and installation teams. All products are produced in our Bailu Playground factory, ensuring strict quality control and competitive pricing.
Quality and safety are our top priorities. All materials are non-toxic, eco-friendly, and strictly tested according to ASTM, EN, TUV, and ISO standards before shipment. Every product is inspected through multiple steps — from raw materials to final assembly.
Yes. We provide custom design services according to your site size, theme, and budget. Our design team offers 2D/3D layout drawings and CAD plans for your confirmation before production.
Please share your floor plan (CAD or sketch), dimensions, ceiling height, and any preferred themes or play styles. We’ll provide a tailored proposal with layout, price, and delivery time.
We use high-quality galvanized steel, non-toxic PVC, impact-resistant plastic, and fire-retardant foam. All materials comply with international safety standards for long-term durability and safe use.
Shipping costs depend on volume, weight, and destination port. We work with reliable freight forwarders to provide the most economical shipping solutions, whether by sea, air, or land.
Production usually takes 20–35 days, depending on the project size and customization level. We will provide detailed shipping schedules and photos before delivery.
Yes. We offer professional installation guidance, including detailed manuals, videos, and online support. For large projects, we can also send technicians overseas for on-site installation assistance.
We provide a 1–3 year warranty depending on the product type, along with lifetime online technical support. Any quality issue within the warranty period will be solved with free spare parts or replacement.
Absolutely! You are warmly welcome to visit our factory at any time. You can see the full production process, material testing, and even test the equipment before shipping.
